You will find me to be a dynamic, professional restaurant manager with more than 30 years of experience in the hospitality industry. My expertise includes managing large numbers of personnel and guiding them in providing outstanding service. In training new and exciting staff, I have always placed strong emphasis on quality customer service and satisfaction, which leads to repeat business. I have been successful in promoting new services and new products without appearing forceful and still maintaining client satisfaction.
I am highly practiced in managing both back of the house and front of the house operations and creating quality customer experiences. I acquired a firm grasp of distributorships through work as a sales representative for a large beverage distribution company.
I am anxious to continue to grow in all aspects of the customer service industry and to continue to create positive and enjoyable experiences for my customers.
University of Phoenix 2019
Currently studying to complete Bachelor\'s in Business with a minor in Human Resources
Edison State College 2013
Lennar Homes Fort Myers, FL 2018 - Present
Pre-walk homesites to provide punch list for construction prior to delivery of home to customer; provide quality control of finished product. Coordinate with Construction Department staff and trade partners in the completion of walk-through repairs within five (5) days. Schedule and supervise trade partner repairs in homes after delivery to homeowner. Maintain positive homeowner relations, provide homeowner with knowledgeable, timely, and professional service. Evaluate trade partner and product performance. Provide ongoing information to Customer Care Manager as it relates to quality of workmanship and materials. Participate and attend department meetings. Keep accurate service request logs and documentation of all work performed.
Johnson Brothers Liquor Co 2015 - Present
Developed and cultivated relationships with store buyers and other store personnel. Advise buyers on display placements as well as shelf placement of products for optimum awareness. Promote new and exciting products for their customer base. Present deals on products as to benefit the buyer and their customers with regards to pricing. Prospecting and securing new business within focus area within the territory. Servicing the accounts by ensuring product is placed in correct place and placing addition product on the shelves as needed. Worked with buyers by placing accurate orders and follow up to ensure satisfaction. Work with buyers on store specific programs and executing programs accurately.
Mel\'s Diner 2015 - 2015
Manage day-to-day operation of an upbeat restaurant and bar (one of five locations). Handle scheduling, training, conflict resolution, and management for a staff of more than 45. Control coding, ledgers, invoices, monthly budgets, cost analysis, inventory, and ordering. Meet financial objectives through careful budgeting, scheduling expenditures, analyzing variances, and initiating corrective actions. Optimize sales to achieve maximum monthly bonus objectives. Follow established protocols and enforce sanitation standards and procedures to maintain a safe, secure, and a healthy environment. Foster good relations with vendors for supplies. Ensure that staff provide a quality dining experience for guests, encouraging repeat business.
JJ Taylor 2008 - 2014
Developed and cultivated relationships with restaurant and store personnel. Advised clients on display placement for product awareness and optimum sales. Promoted new products that met client needs. Prospected and secured new business by determining focus area within the territory, setting up presentations, and learning the business of the client through frequent visits. Placed orders and followed up to ensure satisfaction. Met or exceeded monthly sales targets.